policy

Cancellation, Waiting Time, Gratuity & Peak-Demand Policy – Six Star Miami

At Six Star Miami, we value your time as much as our own and are committed to delivering a seamless, first-class chauffeur experience. To ensure exceptional service, precise scheduling, and premium vehicle availability, the following policies apply to all reservations:

Cancellation Policy

  • Cancellations made 24 hours or more prior to the scheduled pickup time will receive a full refund.

  • Cancellations made within 24 hours of pickup are subject to a 50% cancellation fee.

  • Cancellations made within 6 hours of pickup, or no-shows, will be charged 100% of the reservation total.

  • If the chauffeur arrives at the designated pickup location and is unable to contact the client after a reasonable waiting period, the reservation will be classified as a no-show.

Airport Transfers

  • Flight activity is monitored for airport pickups. Airline-related delays do not incur cancellation penalties.

  • If a reservation is canceled after chauffeur dispatch or vehicle staging has begun, applicable fees may apply.

Waiting-Time Policy

  • A complimentary grace period is provided at the scheduled pickup time.

  • After the grace period, waiting time is billed in 15-minute increments at the applicable hourly rate.

  • Extended waiting time may affect subsequent reservations and is subject to chauffeur availability.

Gratuity

  • Gratuity is optional and always appreciated for exceptional service.

  • For select services, including corporate accounts, special events, or hourly charters, a standard gratuity may be included in the reservation total and clearly disclosed at the time of booking.

Same-Day & Special Event Reservations

  • Same-day bookings and special event services are non-refundable once confirmed, due to advance vehicle preparation and dedicated chauffeur scheduling.

Holiday & Peak-Demand Surcharge

  • Reservations scheduled during holidays, major events, high-demand periods, or peak travel seasons may be subject to a holiday or peak-demand surcharge.

  • Applicable surcharges will be clearly communicated at the time of booking and reflected in the final reservation total.

  • Peak-demand periods may include, but are not limited to, New Year’s Eve, Art Basel, Miami Music Week, major sporting events, and holiday weekends.

Weather & Emergency Clause

  • In the event of severe weather, natural disasters, government-mandated travel restrictions, or verified emergencies, Six Star Miami may offer a reschedule or service credit at our discretion.

  • Client safety remains our priority. If conditions make travel unsafe, service may be delayed or canceled without penalty to either party.

Privacy policy.

Six Star Miami Privacy Policy & Terms of Service

Effective Date: December 15, 2025

This Privacy Policy and Terms of Service ("Policy") govern the collection, use, and protection of personal information, as well as the terms and conditions under which transportation services are provided by Six Star MIA, LLC ("Company," "we," "us," or "our"). By booking, using, or receiving services from the Company, the passenger/client ("Client," "Passenger," or "you") agrees to this Policy.

Important Notice: This document is intended to set clear expectations and limit liability to the maximum extent permitted by law. It does not eliminate all legal rights or obligations. Laws vary by jurisdiction.

Information We Collect

We may collect and process the following information:

  • Full name, phone number, email address

  • Pickup and drop-off locations

  • Billing and payment information

  • Reservation details and service history

  • Communications with the Company (calls, messages, emails)

  • Limited vehicle data (time, mileage, route) for operational and safety purposes

We do not knowingly collect sensitive personal data unless required to complete a booking or comply with legal obligations.

Use of Personal Information

Personal information is used solely to:

  • Provide and manage chauffeur services

  • Process payments and invoices

  • Communicate regarding bookings or changes

  • Improve service quality and safety

  • Comply with legal and regulatory requirements

We do not sell or rent personal information to third parties.

Data Protection & Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure, and the Company is not liable for breaches beyond its reasonable control.

Passenger Conduct & Behavior

Passengers agree to conduct themselves in a lawful, respectful, and non-disruptive manner at all times. The following are strictly prohibited:

  • Illegal activity of any kind

  • Possession or use of illegal drugs

  • Violent, abusive, threatening, or harassing behavior

  • Smoking, vaping, or consuming alcohol in the vehicle unless expressly permitted

  • Excessive intoxication that compromises safety

The Company reserves the right to immediately terminate service without refund if passenger behavior jeopardizes safety, violates the law, or damages Company property.

Passengers are financially responsible for:

  • Cleaning fees due to spills, bodily fluids, smoke, or excessive mess

  • Repair or replacement costs for damaged vehicle interiors or equipment


Loss or Damage of Personal Belongings

The Company is not responsible for personal items left, lost, stolen, or damaged in the vehicle, including but not limited to phones, wallets, luggage, documents, or valuables.

While reasonable efforts may be made to assist with recovering lost items, the Company:

  • Does not guarantee recovery

  • Assumes no liability for loss or damage

  • May charge a reasonable fee for item return or delivery

Passengers are encouraged to check the vehicle thoroughly at the end of each trip.

Payment Terms & Fees

  • Full payment is due upon completion of service, unless otherwise agreed to in writing

  • Accepted payment methods include: cash, personal check, credit card, Zelle, Venmo, cash app, PayPal 

  • Unpaid balances may result in additional fees, collection efforts, or service refusal

Additional charges may apply for:

  • Overtime or wait time beyond the agreed booking

  • Route changes or additional stops

  • Cleaning, damage, or rule violations

  • Tolls, parking, or airport fees

All charges are final unless a billing error is demonstrated.

Contact Information

For questions regarding this Policy or your personal information, contact:

Six Star Mia, LLC
Email: help@sixstarmiami.com
Phone: 1-305-747-7416

By booking or using our chauffeur services, you acknowledge that you have read, understood, and agreed to this Privacy Policy & Terms of Service.